Privacy policy

Al-Hamd Store Policies

🔹 Refund Policy – Al-Hamd

At Al-Hamd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 14 days of receiving your item.
  • Items must be unused, in original condition, and in original packaging.
  • Proof of purchase is required.

Returns Address (UK)

Please contact us before returning any item to receive confirmation and instructions.

📧 Email:

Once approved, please return your item to:

Al-Hamd Returns
Unit7 valley business park, Valley Road, Bradford

WEST YORKSHIRE

BD1 4RB
United Kingdom

⚠️ Important:

  • Do not send items without contacting us first.
  • Al-Hamd is not responsible for items returned to the wrong address.

 

Non-Returnable Items

  • Items that are used, damaged, or not in original condition
  • Clearance or sale items (unless faulty)

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately so we can resolve the issue.

📧 Contact: khwah83@gmail.com

🔹 Shipping Policy – Al-Hamd

Order Processing

  • Orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed the next working day.

Shipping Times

  • UK Standard Delivery: 3–7 business days
  • Delivery times are estimates and may vary due to courier delays.

Shipping Costs

  • Shipping charges are calculated at checkout.

Tracking

  • Tracking details will be provided once your order has been dispatched.

Delays

Al-Hamd is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

🔹 Privacy Policy – Al-Hamd

At Al-Hamd, we respect your privacy and are committed to protecting your personal data in accordance with UK GDPR.

Information We Collect

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party gateways)

How We Use Your Information

  • To process and deliver orders
  • To communicate order updates
  • To improve our services and customer experience

Data Protection

Your personal information is kept secure and will never be sold or shared with third parties except where required to complete your order or comply with legal obligations.

🔹 Terms of Service – Al-Hamd

By using our website, you agree to the following terms:

  • All prices are listed in GBP (£) and are subject to change without notice.
  • We reserve the right to refuse service to anyone for any reason.
  • Product descriptions and images are provided as accurately as possible, but minor variations may occur.
  • Any misuse of our website or content is strictly prohibited.

🔹 Contact Information

Store Name: Al-Hamd
📧 Email: khwah83@gmail.com
📍 Country: United Kingdom